Training in Hospitality

Overview

Methodologies of Training with NLP (Neuro Linguistic Programming) & Emotional Intelligence technique

Hospitality industry such as hotel management includes the front office operations, production, Housekeeping, service, and sales. NLP, in a hospitality industry, can be used to improve team rapport, confidence, motivation, and communication. It is not uncommon to have challenging customers or a resistant staff who are difficult to handle. NLP helps, by just mirroring their body language and communication style of these people, the managers can build enough rapport with them and handle the situation amicably. NLP helps you to introspect yourself and understand how, sometimes, your own actions contribute to how people around you react. This helps you to improve your skills and behavior to better manage people by managing yourself better.

If NLP is applied in the right way with responsibility, the impact it can have on the business is phenomenal. As the hospitality industry is based on individuals and as NLP is a good tool for understanding people, it is useful for the growth of hospitality industry. NLP helps the sales person’s ability to consistently attract customers.

Trainings - Specially designed for Hospitality

The Hospitality environment increasingly involves a focus on communication, information, self-management, self-initiate and self-discipline, relationships, networking, teamwork, etc. That’s why such leading edge fields as NLP and Neuro-Semantics inevitably play a critical role for those who want to stay on the cutting edge of whatever they do. After all, all businesses have for a long time involved psychology—the psychology of how people think, feel, and function.

We have designed to help improve the rapport and communication between individuals & teams and helping to build confidence in those working within the sector.

Using the discipline of psychology, the program is designed to help hospitality and other service-oriented businesses communicate more effectively with their staff and ensure managers are effectively using their individual strengths to achieve desired results. As per a study for Psychology of Hospitality Professionals   “Around 40% of a manager’s success can be attributed to the behaviors they demonstrate, despite a common perception that it is purely down to the management skills they possess. In today’s competitive business landscape, managers need to be able to adapt quickly and be flexible in their behavior to bring out the best from their workforce and build profitable relationships with customers.

It can be used for employees of all levels, from frontline staff to executives to middle & senior management. “NLP is very influential and subconscious, and delivers powerful results. “The overall art of behavioral analysis is a very important part of being an effective manager. NLP really makes you look at yourself and understand how all your actions affect others around you.”

Benefits of NLP in Hospitality

Management training is a must within the hospitality industry, particularly with staff working in customer-facing roles all day – but some companies within the industry are turning to more creative methods for their training, introducing Neuro-Linguistic Programming (NLP) into their programs. Reports Big Hospitality, NLP can be used to improve people’s leadership and management skills, in addition to increasing their motivation and confidence. NLP works based on the correlation between behavior, communication and the human thought process, using similar techniques to counseling and psychotherapy. The technique can help “you recognize what a person’s preferences are for communicating (visual gestures, listening, language used) and what body language they’re pitching across, so you can reflect it back at them to create rapport and communicate on the same level.” says experts.

NLP is nothing new because it is a model of performance excellence, in others words, it takes the best of the best and transfers it into a model that can be used by others to become excellent at what they do, often in communication and relationships.

Benefits on investing on this training module

  • Ensuring that employees are taking ownership of their job.
  • Efficient and Effective Manpower
  • Minimal staff turn over
  • Ensuring satisfaction on all the stake holders of the organization
  • Cultured work station and improved guest service.
  • Effective In house trainers (Train the trainer Program)
  • Improving motivation & Confidence
  • Improving correlation between behavior ,communication  and the human thought process
  • Learning and recognize what a client’s preference are for communicating (visual gestures,listening,language used, body language)
  • Improving leadership & Skills
  • Create rapport and communicate on the same level.
  • Manage difficult situations successfully.
  • Express them openly.
  • Earn the respect of their team members and Clients.
  • Influence their team members.
  • Easily ask for help from other team members & Continue working calmly even under pressure.
  • Lead themselves and others effectively during a meeting.
  • Motive them to complete a task.
  • Stay positive in difficult situations
  • Ensuring that employees are taking ownership of their job.
  • Efficient and Effective Manpower
  • Minimal staff turn over
  • Ensuring satisfaction on all the stake holders of the organization
  • Cultured work station and improved guest service.
  • Effective In house trainers (Train the trainer Program)
  • Improving motivation & Confidence
  • Improving correlation between behavior ,communication  and the human thought process
  • Learning and recognize what a client’s preference are for communicating (visual gestures,listening,language used, body language)
  • Improving leadership & Skills
  • Create rapport and communicate on the same level.
  • Manage difficult situations successfully.
  • Express them openly.
  • Earn the respect of their team members and Clients.
  • Influence their team members.
  • Easily ask for help from other team members & Continue working calmly even under pressure.
  • Lead themselves and others effectively during a meeting.
  • Motive them to complete a task.
  • Stay positive in difficult situations

Our training methodology includes role plays, drama, games, fun and high energy physical activities, learning sessions, working sessions, action sessions, sharing sessions, music, art, breathing, mindfulness, heart fullness, neuroscience , neurobics and many more..